DisperseTech Warranty & Return Policy

We stand behind the products we provide. If you have a return, please review our policy below and under no circumstances should you ship without following the Returns Process below.

Defective product:

  • you can return item to us within 60 days of delivery. 
  • the item must be unused, unmarked, and accompanied with the original packaging. 
  • we will arrange for prepaid pick-up via UPS or FedEx.
  • the item is then inspected to determine what is defective.
  • once issue is confirmed, a replacement item will be sent at no additional cost.

Incorrect product (our error):

  • you can return it to us within 60 days of delivery.
  • Returns received after 30 days may be subject to a 25% restocking fee.
  • the item must be unused, unmarked, and accompanied with the original packaging. 
  • we will arrange for prepaid pick-up via UPS or FedEx.
  • the item is then inspected to determine it was sent in error.
  • once issue is confirmed, a replacement item will be sent at no additional cost.

Incorrect product (customer error):

  • you may return any incorrect product with Availability listed as a Stock Item within 60 days.
  • Returns received after 30 days may be subject to a 25% restocking fee.
  • freight charged to the customer is not refundable.
  • all items must be in the original packaging, unused, undamaged, and in salable condition. 
  • return shipping is the customer's responsibility and will not be accepted if shipped C.O.D.
  • once the item is inspected and approved, you will receive store credit which you can use toward purchasing the correct item.

The product types below have the following return restrictions:

  • Mfr Direct: these products are subject to manufacturer restrictions and typically are not returnable. 
  • Custom products: sold on a “Final Sale” basis only. No cancellations, returns, or credits are allowed. 

Return and Refund Policy: 

  • Please contact us at 610-668-9500 or email us at sales@dispersetech.com.  
  • Please provide the purchase date, the original invoice number, the item number and a description of the defect. 

  • we will review your request and send you a completed Return Authorization (RA) form within three business days.
  • carefully package the item(s) and utilize an outer shipping box when appropriate to ensure the original packaging is not damaged. 
  • you must include your RA form with your returned item.
  • your RA form will provide you with the shipping information.
  • it is imperative that you provide us with the tracking number.
  • under no circumstances should you ship without following the instructions above.
  • When the item is received by the appropriate party, it will be inspected typically within two business days. You can expect an e-mail from us notifying you if the product has been accepted.
  • Upon acceptance we will immediately cancel any credit card charges, credit your account, or send a replacement product as you have requested.
  • We reserve the right to reject any return that does not comply with the terms of this policy.

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