Packages are generally dispatched within 3 days of order and are shipped via FedEx/UPS (at our discretion) with tracking and drop-off without signature. Alternate shipping can be arranged. Contact us with your shipping preferences.
Shipping fees include handling and packing fees as well as postage costs.
Boxes are amply sized and your items are well-protected.
We stand behind the products we provide. If you have a return, please review our policy below and under no circumstances should you ship without following the Returns Process below.
Items can returned to us within 60 days of delivery. The item must be unused, unmarked, and accompanied with the original packaging. We will arrange for prepaid pick-up via UPS or FedEx. The item is then inspected to determine the defective. Once issue is confirmed, a replacement item will be sent at no additional cost.
Incorrect product (our error):
Items can returned to us within 60 days of delivery. Returns received after 30 days may be subject to a 25% restocking fee. The item must be unused, unmarked, and accompanied with the original packaging. We will arrange for prepaid pick-up via UPS or FedEx. The item is then inspected to determine it was sent in error. Once issue is confirmed, a replacement item will be sent at no additional cost.
Incorrect product (customer error):
You may return any incorrect product with Availability listed as a Stock Item within 60 days. Returns are subject to a 25% restocking fee. Freight charged to the customer is not refundable. All items must be in the original packaging, unused, undamaged, and in salable condition. Return shipping is the customer's responsibility and will not be accepted if shipped C.O.D. Once the item is inspected and approved, you will receive store credit which you can use toward purchasing the correct item.
The product types below have the following return restrictions:
Manufacturer Direct: These products are subject to manufacturer restrictions and typically are not returnable.
Custom products: Sold on a “Final Sale” basis only. No cancellations, returns, or credits are allowed.
Return and Refund Policy:
Please contact us at 610-668-9500 or email us at firstname.lastname@example.org. Provide the purchase date, the original invoice number, the item number and a description of the defect. We will review your request and send you a completed Return Authorization (RA) form within three business days.
Once RA is received, carefully package the item(s) and utilize an outer shipping box when appropriate to ensure the original packaging is not damaged. You must include your RA form with your returned item. Your RA form will provide you with the shipping information. It is imperative that you provide us with the tracking number. Under no circumstances should you ship without following the instructions above.
When the item is received by the appropriate party, it will be inspected typically within two business days. You can expect an e-mail from us notifying you if the product has been accepted. Upon acceptance we will immediately cancel any credit card charges, credit your account, or send a replacement product as you have requested.
We reserve the right to reject any return that does not comply with the terms of this policy.